How will OAC guarantee Client Recovery Objectives are met?
Quality Staffing:
OAC utilizes the most technologically advanced hiring and recruiting tools that help evaluate, manage and retain successful collectors. Collectors are then chosen specifically to support your portfolio segmentation and requested treatment strategies. They will follow our client’s unique call-handling methodology that increases conversion rates.
Technology and Infrastructure:
OAC is able to execute Client advanced recovery optimization strategies by taking advantage of the latest technologies; like cutting edge “cloud based” predictive dialing, scoring technology, skip tracing, noticing and legal processing.
OAC has been carefully designed to meet the receivable management needs of the North American credit grantor community. Our end to end outsourcing solutions, which are unmatched in the industry, seamlessly integrates the services required for the life cycle of any credit account from initial payment default through to account resolution.
Coupled with our industry leading technology, unique service strategies, agility and responsiveness, and uncompromising focus on innovation, we set ourselves apart from the competition.
The Cornerstone of Outsourcing Architects Canada commitment to excellence is our 360 degree approach which is ingrained into our organizational culture. It is another foundation of our success with clients and has been the key to building long term, sustainable and mutually rewarding relationships.
We deliver on that 360 degree service standard by:
- Learning, understanding and adopting our client’s culture:
- Each client or prospective client is encouraged to be a part of the operations development team and we work closely with them to customize a team based on their valuable input.
- We learn and understand our client’s goals and objectives and build them into our own.
- Proactively bringing solutions forward that can add value to our clients by advancing their industry leadership position, with a focus on opportunities that increase their recovery objectives and strengthen their customer service.
- Creatively constructing services and solutions that will complement the relationship
- Maintaining an ingrained sense of urgency related to escalation management.
- Senior Executives and all managers are available 24/7 to respond to and resolve any client needs and issues that may arise.
- Front line staff are empowered and held accountable for escalation management; a primary measure of their performance is to resolve problems immediately to ensure service excellence and avoid unnecessary escalations.
We are delighted to be proudly serving our existing clients and strive to “re-win” their business each and every day.
We would be honoured to showcase our capabilities and share this experience with you.